At Buy Lo, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.
1. Return Eligibility
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Items can be returned within 7 days of delivery.
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Products must be unused, in original packaging, and in the same condition as received.
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Certain items, like opened cosmetics or personal care products, may not be eligible for return due to hygiene reasons.
2. How to Initiate a Return
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Contact our customer support via email (support@Buy Lo) or phone (+92-300-1234567) to request a return.
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Provide your order number and reason for return.
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Our team will guide you through the return process.
3. Refunds
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Once we receive and inspect your returned item, your refund will be processed within 5–7 business days.
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Refunds will be issued via the original payment method.
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Shipping charges are non-refundable, except in cases of defective or incorrect items.
4. Exchange
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Exchanges are available for defective or incorrect items only.
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Contact our support team to arrange an exchange.
5. Damaged or Defective Items
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If you receive a damaged or defective product, contact us within 48 hours of delivery.
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We will either replace the item or issue a full refund.
6. Contact Us
For any questions regarding returns or refunds:
📧 Email: muheebashfaq2009@gmail.com
📞 Phone: +92 331 7542361